Blue Birds Counselling – Privacy Policy

1. Your Privacy Matters

Blue Birds Counselling respects your privacy and handles your information with care.

All data is collected solely to deliver peer support and wellbeing services.

2. What We Collect

We collect:

• Your name, email, and phone number (if provided)
• Your social media handle (if used for chat)
• Messages sent through our contact or scheduling forms
• Optional notes taken during sessions

We collect only what’s needed to communicate with you and deliver your sessions.

3. How We Use and Store Information

• Information is used only to arrange, deliver, and manage your sessions.
• Data is stored securely in contact applications or spreadsheets, on servers located in Australia or, where necessary, U.S. East.
• Your data is never shared, sold, or used for marketing without consent.

4. Data Retention and Deletion

• Session notes are kept for the duration of your engagement and deleted 12 months after it ends or sooner on request.
• Contact details are retained for 7 years as required for recordkeeping.
• You can request correction or deletion anytime by emailing bluebirdscounselling@outlook.com

5. Third-Party Services

We use:

• TidyCal (for booking)
• Stripe and PayPal (for payment)
• Facebook (for communication and updates, to be added later)

Each service has its own privacy policy governing how it processes your data.

6. Your Rights

Under the Privacy Act 1988 (Cth), you may:

• Access the personal data we hold about you
• Request corrections or deletion
• Withdraw consent to contact
• Requests are usually handled within 30 days.

7. Security

Reasonable safeguards (password protection, limited access, encrypted storage where available) are used to keep your data safe.

8. Updates to This Policy

We may review this policy periodically. The latest version will always be at bluebirdscounselling.au/privacy-policy

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9. Contact Us

For questions or privacy requests, email