Blue Birds Counselling – Terms of Service
Last updated: October 2025
Operated by: Sandradee Williams, sole trader, Queensland (Australia)
1. Our Service
Blue Birds Counselling provides peer support and wellbeing coaching through online chat, phone, or video calls.
These sessions—called Talk It Out Sessions, Kind Conversations, and Lift Together—offer space for listening, reflection, and gentle motivation.
Important: Sandradee Williams is not a licensed psychologist, psychiatrist, or clinical counsellor.
She offers lived-experience peer support only. No diagnosis or clinical treatment is provided.
2. Who We Support
Services are intended for adults (18 years of age or older).
If you are in crisis or at immediate risk, please do not use this service.
Instead, call 000 or reach Lifeline 13 11 14, Suicide Call Back Service 1300 659 467, or another local emergency line.
3. Bookings and Payments
- Sessions are booked through TidyCal (and later via Facebook links redirecting to TidyCal).
- Payments are processed securely via Stripe or PayPal.
- The length of each session (30 or 50 minutes) and the fee are shown on the booking page.
- You may book up to two sessions per week.
4. Rescheduling and Cancellations
- You may reschedule or cancel up to 24 hours before your session at no charge.
- Cancelling more than 24 hours in advance results in a full refund.
- If you cancel within 24 hours or do not attend, the session fee is non-refundable.
- Please arrive on time; lateness shortens the session.
5. Your Responsibilities
- Participate respectfully and in good faith.
- Understand that this is peer support, not medical care.
- Do not rely on these sessions for crisis or emergency help.
6. Consent and Acknowledgement
Before booking, you must confirm (via a checkbox) that you have read and agree to these Terms of Service, including the disclaimer below.
Disclaimer: I provide lived-experience peer support and wellbeing coaching. I am not a licensed psychologist, psychiatrist, or clinical counsellor, and I do not diagnose or provide clinical therapy. If you need emergency help or are at immediate risk, call your local emergency number or a crisis line. By continuing, you acknowledge and accept these terms.
7. Privacy
All personal information is handled in line with our Privacy Policy
Your details are never shared or sold.
8. Changes to These Terms
Blue Birds Counselling may update these Terms of Service from time to time.
The latest version will always be posted at bluebirdscounselling.au/terms
.
9. Contact
Questions about these Terms?
